We are a Canadian company. All orders are shipped via Canada Post Expedited within Canada, and Canada Post Tracked Packet Internationally. Both options are provided with a tracking number.
Currently all of our products are shipped out within 14 business days of your purchase. This is because we are a small company, it takes time for us to make and prepare each order, and sometimes we receive a large flood of orders all at once.
INTERNATIONAL SHIPPING - *Please Read*
There have been suspensions in shipping to many countries due to the pandemic, so we have had to limit the countries we currently ship to. Right now we ship to:
United States, Canada, Australia, United Kingdom, Ireland, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Hong Kong, Italy, Japan, Mexico, New Zealand, Netherlands
On checkout you will be able to choose your country from the list, however please read the following:
International shipping costs on checkout do not include duties and taxes at destination. All international orders are placed at the customers own risk, if we ship to the provided address and the order goes missing or is confiscated by customs, we cannot replace or refund the order.
It is the customers responsibility to understand any shipping and customs regulations that they are subject to in their country. It is also the responsibility of the customer to make sure that items being shipped are legal in their area. We cannot be held responsible for anything that is confiscated by customs.
We will not give refunds for items seized by customs for any reason. If we ship to your address as given and the order goes missing, is marked as delivered but you do not receive it or is confiscated, we will not be able to replace or refund the order.
We are not in control on the Postal System in any country, or any customs rules or duty fees your country may have. This will depend on your Countries Postal System rules and regulations which has nothing to do with FTM Pitstop. It is the customers responsibility to understand any shipping and customs regulations that they are subject to in their country.
SHIPPING TIMES
For all orders leaving Canada, we cannot consider the package lost or missing until it has been 60 days since the shipment was sent. You will receive a tracking number once the item has shipped, which will tell you your estimated arrival date.
PACKAGING
Our packaging is discrete, The package will only say from Pitstop, and no one will know that it is a sex toy or penis prosthetic. We are required to indicate the contents inside, so it will say, "silicone molding". All underwear will say, "cotton undergarment," and all lubricant will say, "body lotion". For international shipping your phone number will show up on the outside of your package as that information is required by our postal service in order to ship any packages outside of Canada. We cannot be held responsible for anything that is confiscated by customs.