Currently we ship with Canada Post. We ship Canada wide, and also to the U.S., U.K., Ireland, Netherlands, Spain, Germany and Australia Internationally. International shipping costs on checkout do not include duties, custom fees and taxes at destination, we have no control over this fee and it is the responsibility of the customer to pay this fee. All international orders are placed at the customers own risk, if we ship to the provided address and the order goes missing or is confiscated by customs, we cannot replace or refund the order. It is the customers responsibility to understand any shipping and customs regulations that they are subject to in their country. It is also the responsibility of the customer to make sure that items being shipped are legal in their area. We cannot be held responsible for anything that is confiscated by customs.
Currently all of our products ship within one week of purchase. Shipping times will depend on your region or country. These will be quoted when you are checking out of the shopping cart and choosing your shipping method. If we are shipping internationally you can expect your order to arrive in 1-3 weeks, however it may take as long as 4 weeks to arrive because customs can detain packages for as long as they'd like. For all orders leaving Canada, we cannot consider the package lost or missing until it has been 45 days since the shipment was sent.
Our packaging is discrete, The package will only say Pitstop, and no one will know that it is a sex toy or penis prosthetic. We are required to indicate the contents inside, so it will say, "silicone molding". For international shipping your phone number will show up on the outside of your package as that information is required by our postal service in order to ship any packages outside of Canada. We cannot be held responsible for anything that is confiscated by customs.
All of our sales are final and cannot be canceled, returned, or refunded do to their personal nature.
We will never rent, sell or share your name or any information about you or your order to anyone. All of our payments are processed through Paypal, which is a secure online payment gateway. We do not keep or store your credit card information and this information cannot be accessed by anyone for any reason.
We protect your information during your transaction by using SSL (Secure Sockets Layer) technology in our shopping cart. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and our shopping cart remain private and integral.
By creating an account with FTM Pitstop and/or purchasing products from FTM Pitstop you are stating that you are 18 years of age or older and that any information you provide to us about a third party is for a individual(s) that is 18 years of age or older.
We try to keep everything on our website running smoothly and up to date, however errors on the website may occur.
We are not liable for any damages arising from the use of this website or the use of our products, while being used in any manner. If any irritation occurs from using any of our product, please discontinue use.